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Special Notes:   

In order to comply with the needs of remote work, Customer Service Agents will need to have access to high speed internet (minimum 20 MB/second download, 10MB/second upload) and the ability to perform confidential and professional telework. The computer provided by DWD must be connected to a modem via an ethernet cable, not via wireless connection.

Part-time (60%) positions are required to be available to work 24-40 hours/week or more as needed, especially during peak seasons of unemployment (typically winter). All new hires must be available full time for the first six weeks for remote new-hire training.

All applicants who may be appointed to this position may be required to allow DWD to conduct a background check or other checks to determine whether the circumstances of any conviction may be related to the job being filled.

Applicants must be legally entitled to work in the United States (i.e. a US citizen or national or a lawful permanent resident) at the time of appointment. DWD does not sponsor visas and is not an eligible OPT employer for those with F1 visas. This is not a contract position. Any appointment made will be contingent on the applicant being able to prove valid status to work in the United States.

Qualifications:   Minimally qualified applicants will have the following experience:

• Written and verbal communication


• Providing full service to meet customer needs


• Interpreting and applying rules, policies, or complex instructions


• Using basic office software such as Microsoft Word, Outlook, web-based applications or similar


• Being punctual, organized, and able to find necessary information independently

How To Apply:   

To apply, click “Log In” to access your WiscJobs account (or to create a new account if you don’t already have one). Once you are logged in, click “Apply Now.” You will be asked to provide your personal information, a resume and a letter of qualifications describing the training and experience you have relevant to the position. Information on how to structure your resume and detailed letter of qualifications is available here, and this video shows how to attach your resume.

Failure to submit a resume and select "Save and Finalize" in your assessment will result in an incomplete application and ineligibility for this position. Once you submit your application, it may be reviewed prior to the application deadline. If you make changes after selecting "Save and Finalize" it is possible those changes may not be in the materials evaluated.

Materials will be evaluated by subject matter experts and the most qualified applicants will be invited to participate in the next step of the selection process. Interviews will be held from late March into April and will be conducted entirely by phone and email. We hope to extend offers of hire by early May for start dates in May.

Permanent classified state employees who are eligible for consideration (transfer, voluntary demotion, or former employees eligible for reinstatement) must complete the application process described above.

Veterans with at least a 30% service-connected disability rating should contact the HR Specialist listed above regarding eligibility for consideration under the non-competitive appointment process.

Application materials must be submitted by 11:59 PM on the deadline date listed above. If you have questions, please contact Erika Ryerson at DWDjobs@dwd.wi.gov.

DWD is an Equal Opportunity and Affirmative Action employer seeking a diverse and talented workforce. We provide reasonable accommodations to qualified applicants and employees with disabilities.