| THE OFFICIAL EMPLOYMENT SITE OF WISCONSIN STATE GOVERNMENT | |||||
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Natural Resources, Department of Natural Resources Customer Service Rep-LeadJob Announcement Code(s): 10-00484
The Department of Natural Resources currently has an opening as Customer Service Representative Lead to work in the downtown This position has primary responsibility for providing customer service and leading staff in providing information and direct services to external and internal customers on a full range of DNR programs. This position is a spokesperson for the Bureaus of Customer Service and Licensing and Law Enforcement in administering boat, snowmobile and all terrain vehicle (ATV) registration programs. This work involves the independent application of program knowledge and the interpretation and application of state statutes, administrative codes and department policies and procedures as well as decision-making on behalf of professional or administrative staff and seeking/linking professional staff assistance where necessary to complete service delivery. This position delivers quality customer service by applying knowledge of department policies. A criminal background check will be required. Job Knowledge, Skills and Abilities: Assist customers in completing application materials, computing appropriate fees. Process appropriate payments. Ensure sound financial and cash handling practices in accordance with department policy. Work involves leading staff in the application and delivery of established program policies and procedures. Assist in scheduling, evaluating and training staff. Make recommendations to improve operational efficiency and effectiveness.Apply online at Wisc.Jobs http://wisc.jobs/public. Click on the FAQ (Frequently Asked Questions) button at the top. After you create the account or enable your existing account, search for Job Announcement Code 1000484, viewing the announcement, click "Apply Now" at the top right corner of the screen this will take you to the examination. Prepare detailed written responses to the ( 3 ) exam questions. Limit your response to ( 2 ) pages per question. Each question is evaluated separately; DO NOT refer to a resume or the answer to another question in your responses. Create a Word document with your responses then copy and paste into the appropriate fields. Be sure to finalize the on-line Exam and upload a Resume to complete the application process. Deadline to apply is midnight on February 23, 2009. If you have questions about this process contact Karla King, HR Specialist at Karla.King@wisconsin.gov or (608) 266-9236. Application materials will be evaluated and the most qualified candidates will be invited to participate in the next step of the selection process.
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