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Natural Resources, Department of

Customer Service Representative - Green Bay 

Job Announcement Code(s): 19-02343

County(ies):
Brown
Classification Title: / JAC:
  Job Working Title:
Natural Resources Customer Service Representative 19-02343
    Customer Service Representative

Type of Employment:
Full Time (40 hrs/week)
Salary:
This position is in pay schedule/range 02/10. Starting pay is $14.84/hour. Spanish or Hmong-speaking positions receive $1.00 per hour add-on pay. Pay on appointment for current or former state employees may vary based on the applicable provisions in the State Compensation Plan. Current State employees applying as a transfer applicant will require DPM approval for pay on transfer increases. Please contact the HR Specialist for more information. A 12-month probationary period may be required.
Contact:
Kelsey Scholtens, Human Resources Specialist, 608-266-8173, kelsey.scholtens@wisconsin.gov
Bargaining Unit:
Non-Represented
Area of Competition:
Open
Deadline to Apply:
8/21/2019
Applications must be complete and finalized before 11:59PM central on the deadline date. Once you finalize, you cannot make changes to your application.
Assessment Information:
23101 -  017  Natural Resources Customer Service Representative 
Preview Assessment  

The Department of Natural Resources (DNR) is looking for highly-motivated, positive-minded individuals with a sincere desire to be of service to others, to fill current and future full-time Natural Resource Customer Service Representative positions in our Service Centers. Successful Customer Service Representatives will find it rewarding to serve and assist members of the public in learning about the rules and requirements associated with many of Wisconsin's favorite outdoor recreational opportunities! If you enjoy working with people, we want YOU!

These positions offer exciting opportunities for advancement! After 18 months of experience and demonstrated proficiency, you may advance to the Senior level which will pay not less than $17.36 per hour! There are many opportunities for staff-level employees to take on advanced-level responsibilities and successfully compete to become technical experts or lead workers.

Individuals who are bilingual in English and Spanish or English and Hmong are encouraged to apply!  Bilingual positions receive a $1.00 per hour salary add-on in addition to the $14.84 per hour base salary. As part of the hiring process, those who indicate they are bilingual on their application may be tested on their ability to communicate in Spanish or Hmong in addition to English.

In addition to numerous appealing benefits, the DNR offers a fun, casual, inclusive, and diverse work environment. The DNR prides itself on commitment to sustainability and giving back to the community by encouraging individuals to participate in local volunteer opportunities and fund raisers for charities. Come join the Department of Natural Resources where you can contribute to rewarding and meaningful work! Click here for other general information about State Government positions.

Position Summary:   The Customer Service positions operate within the DNR's Bureau of Customer and Outreach Services, as the Department's primary points of contact for the majority of service requests and information inquiries made by members of the public, agency partners, and staff. This is accomplished through face-to-face interactions at the service desk, as well as responding to customer's by phone, email, and/or online interactions through DNR's statewide Call Center. The services you will provide involve the licensing of customers who wish to hunt, fish, etc. and/or the registration and titling of recreational vehicles. You'll provide information and assistance to the public regarding requirements and procedures for recreational licensing, vehicle registration, and any number of natural resources-related issues. This includes tasks such as determining the proper forms for customers to complete and assisting them in doing so, issuing registrations and titles, determining the correct fee schedule, collecting payment and documenting the transactions.

This position requires work that involves interpreting and applying regulations, state statutes, administrative rules, and departmental policies and procedures. Your main focus will be anticipating the customers' needs, surpassing their expectations, and delivering an outstanding customer experience.

Special Notes:   Employment will require the selected candidate to pass a background check.  DNR does not sponsor work visas, thus, in compliance with federal law, all persons hired will be required to verify eligibility to work in the United States by completing the required I-9 form upon hire. 

Qualifications:   Applicants must describe the following required qualifications to be minimally qualified:
- Experience responding to customer questions and complaints by phone
- Experience multitasking and prioritizing job duties
- Experience with web-based business systems

In addition, preferred qualifications include:
- Experience interpreting and communicating in lay-persons terms laws, regulations, policies, procedures, or other complex documents or information
- Cash handling experience
- Experience in the service industry, hospitality, retail, government, or financial institutions

How To Apply:   If you have not already done so, create an account by clicking the green “Log In” button at the top of the main Wisc.Jobs page. Click the “Create New Account” button and follow the directions. Once you have an account, click "Preview Assessment" and follow the instructions to create your custom cover letter & resume for this recruitment. Incomplete applications will not be considered. Add the new documents to your Wisc.jobs account before applying. You will be sent an automatic e-mail confirming that the application process has been completed. We will also correspond via e-mail for assessment results and other steps in the selection process.

Your cover letter and resume are very important parts of your application and are used during our evaluation process to determine your qualifications as they relate to the job. For instructions on developing your resume and cover letter and what should be included in these materials, click here

Qualified veterans with a 30%-or-more service-connected disability are eligible for non-competitive appointment to permanent positions in classified civil service under s. 230.275, WI Stats. For information on how to apply under this provision, please contact the Human Resources Specialist listed above. Current State employees are not eligible for non-competitive appointment.

Current permanent classified state employees and former permanent classified state employees who are eligible for consideration via transfer, voluntary demotion or reinstatement must apply through Wisc.Jobs.

The DNR is an equal opportunity employer that promotes and values diversity. We do not discriminate on the basis of race, ethnicity, religion, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status, or disability.

 

 
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