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Natural Resources, Department of

LTE Customer Service Representative - Baldwin 

Job Announcement Code(s): 19-02379

County(ies):
St. Croix
Classification Title: / JAC:
  Job Working Title:
Natural Resources Customer Service Representative 19-02379
    LTE Customer Service Representative

Type of Employment:
Part Time (less than 40 hrs/week)
Salary:
$14.84 per hour
Contact:
Summer Wilson, HR Assistant, 608-261-6408, summer.wilson@wisconsin.gov
Bargaining Unit:
Non-Represented
Area of Competition:
Open
Deadline to Apply:
8/26/2019

Assessment Information:
See "How to Apply" below.

The Department of Natural Resources is hiring a part time (20 hours/week) Customer Service Representative stationed at the Baldwin Service Center, Bureau of Customer and Outreach Services.


The DNR is an inclusive, diverse agency that prides itself on commitment to sustainability and giving back to the community by participating in fund raisers for charities. Come join the Department of Natural Resources where you can contribute to rewarding and meaningful work!

Position Summary:   

This Customer Service Representative position will be assigned the Baldwin Service Center. This is an office offering counter service to the general public from 11:00 AM to 2:00 PM, Monday through Friday. Duties include providing counter service for walk-in customers such as selling hunting and/or fishing licenses through Go Wild, completing special permit and recreational vehicle application forms, selling Parks merchandise, and providing general information on DNR policies and programs to walk-in customers. This position will also participate in the statewide Call Center, answering general customer questions regarding DNR rules, regulations, and more!

Daily work hours would be from approximately 10:30AM to 2:30PM, for 20 hours/week.

Special Notes:   

This is a limited term (LTE) position. Limited term positions do not automatically lead to or enjoy the same benefits as permanent employment, but this position does offer valuable work experience and an opportunity to learn more about career opportunities with the Department of Natural Resources and the State of Wisconsin. LTE employees are limited to working 1039 hours within a twelve-month period. In order to be considered for this position, you must be a resident of the State of Wisconsin.

Employment will require the selected candidate to pass a background check.  DNR does not sponsor work visas, thus, in compliance with federal law, all persons hired will be required to verify eligibility to work in the United States by completing the required I-9 form upon hire.

Qualifications:   

Required qualifications include:
- Prior customer service experience (via phone, email, in person, etc.)
- Proficiency and experience with computers and Microsoft Office products (Word, Excel, etc.)

Preferred qualifications include:
- Prior experience working in a Call Center
- Cash handling experience
- Experience interpreting and relaying complex information or policies

How To Apply:   

Submit resume, cover letter and references to:

Barry Gilbeck
Barry.Gilbeck@Wisconsin.gov
RE: Job Code 13372

Application materials will be reviewed and the most qualified candidates will be invited for an interview.

The DNR is an equal opportunity employer that promotes and values diversity. We do not discriminate on the basis of race, ethnicity, religion, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status, or disability.

 

 
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