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Department of Health Services
Communication Center Associate - Limited Term Employment 
Job Announcement Code(s): 20-02754

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Classification Title: / JAC:
  Job Working Title:

Type of Employment:
Part Time (less than 40 hrs/week)
The starting pay is $15.14 per hour. This position is in pay schedule/range 02/10.
Nicholas Garcia, HR Assistant Adv.,
Bargaining Unit:
Area of Competition:
Deadline to Apply:
Assessment Information:
See "How to Apply" below.

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The Department of Health Services (DHS) is looking to fill multiple Limited Term Employment (LTE) Office Operations Associate positions at the Southern Wisconsin Center (SWC).

SWC is licensed and certified as an Intermediate Care Facility for Individuals with Intellectual and Developmental Disabilities (ICF/IDD). SWC provides a wide variety of programs and services designed to assist and prepare individuals to live successfully in the setting that best meets their needs. Located in southern Wisconsin in Union Grove, SWC brings together a rich history of providing exceptional services and state of the art treatment approaches for the new millennium. Union Grove is a growing community with small town charm and easy access to Milwaukee and Chicago. Click here to see what working at SWC is all about!

Please note:

Working hours may include a combination of rotating, AM, PM and Night shifts. Availability on weekends and a commitment to work at least 16 hours per week is preferred. Ability to work on short notice is a plus.

Please review information regarding LTE employment with the State of Wisconsin linked here. - LTE positions are not civil service classified positions, do not give any rights to a permanent civil service classified position and do not lead to permanent status. - Wisconsin residency is required for LTE positions. - No more than 1039 hours may be worked in a 12month year.

Position Summary:   

This position is assigned to the Communication Center and requires managing a complex office support work environment while making independent decisions. This administrative part of this position provides program-related tasks for the SWC campus, including fleet vehicles, driver eligibility procedures, emergency operations, etc. Duties require extensive personal contact and solid working relationships with residents, employees, supervisors, administration, other campus personnel and the general public, both on the telephone and at the reception window. This position acts as a resource providing daily program and technical support to customers regarding IT programs, telephone, TMA, Atlas/Scheduling inquires, etc.

Special Notes:   

Due to the nature of the position, all applicants who may be appointed will be required to allow DHS to conduct a background check to determine whether the circumstances of any conviction may be related to the job being filled.

All appointees will be required to receive a TB test, which will be administered by SWC or medical personnel approved by the facility prior to their start date.


Minimally qualified applicants will have:

  • Experience utilizing Microsoft Office Suite (Word, Excel, Outlook, etc.)

  • Experience answering multiple phone lines

  • Experience establishing and maintaining effective working relationships with internal and external customers using excellent written and verbal communication skills.

In addition, well-qualified candidates will have:

  • Experience with emergency management or handling emergency situations

  • Experience providing administrative support such as: record keeping, creating reports, typing memos, verifying data, and/or writing procedures.

How To Apply:   

Interested applicants should send their resume with the announcement code in the subject to Nicholas Garcia, HR Assistant Advanced, at

Applicants deemed eligible will be invited to participate in the next step of the selection process. If you have any questions regarding the application process, please contact the HR Specialist on this announcement.

Please note: Important communication regarding this recruitment will be sent via email.

DHS is an Equal Opportunity and Affirmative Action employer seeking a diverse and talented workforce. Veterans are encouraged to apply. For complete information on veterans’ hiring programs that may benefit you, please visit the Employment Assistance page on the Wisconsin Department of Veterans Affairs’ website.

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