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Department of Transportation
State Patrol Dispatcher 
Job Announcement Code(s): 21-00356

Organization Logo
County(ies):
Dane
Classification Title: / JAC:
  Job Working Title:
LAW ENFORCEMENT DISPATCHER 21-00356
    Police Dispatcher

Type of Employment:
Full Time (40 hrs/week)
Salary:
This position is in schedule-range 36-64 with a starting salary of $19.35-$20.75 per hour, depending on qualifications, plus excellent benefits. Pay will increase by $1.00 after 12 and 24 months in classification. Additional pay incentives are provided for working evenings, nights, holidays and weekend hours. A 12 month probationary period is required. Pay for current state employees will be set in accordance with the Wisconsin Compensation Plan.
Contact:
Megan Reichel, HR Specialist-Adv, 608-267-4471, Megan.Reichel@wi.gov
Bargaining Unit:
Non-Represented
Area of Competition:
Open
Deadline to Apply:
2/28/2021
The deadline to apply is 11:59PM on Sunday, February 28, 2021.
Assessment Information:
81600 -  026  LAW ENFORCEMENT DISPATCHER 
Preview Assessment  

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Provide emergency dispatch, critical information, and support services to State Patrol Troopers and Inspectors as a State Patrol Dispatcher! State Patrol Dispatchers are civilian employees with the Wisconsin State Patrol. Our dispatchers work 'behind the scenes' to fulfill a vital role in public safety, helping State Patrol Troopers and Inspectors, as well as other law enforcement professionals by coordinating the proper response to a variety of complex and emergency incidents.

This position is located at our Southwest Region Communications Center in the DeForest Post, 911 W North St., DeForest, WI and operates on a 24-hour/ 7-day per week basis.

The Department of Transportation is a great place to work! We offer excellent benefits, include an excellent retirement plan, an extensive health insurance package, and ample vacation time including 17 paid leave days and an additional nine paid legal holidays each year! For more information on WisDOT you can visit our website by clicking here.

The Wisconsin Department of Transportation is an organization dedicated to creating transportation solutions through innovation and exceptional service. We are committed to fostering an environment rooted in Integrity, Diversity, Excellence, and Accountability. The WisDOT IDEA continues to drive us forward in our mission to provide leadership in the development and operation of a safe and efficient transportation system. We operate with integrity as we build trust and confidence in all our relationships through honesty, commitment, and the courage to do what is right in all of our efforts. We strive for diversity in creating an environment, including all people and opinions, which cultivates opportunities to bring varied perspectives to the work being done and decisions being made. We believe in leading by excellence by providing quality products and services that exceed our customers’ expectations by being professional and the best in all we do. We are committed to maintaining accountability, both individually and collectively, for the impact of our actions on resources, the people we serve, and each other.

Position Summary:   State Patrol Dispatchers work as a team to monitor the location and status of State Patrol sworn personnel, provide information, directives, and messages to law enforcement personnel using complex electronic voice communications equipment and computer systems. On a typical shift, there may be 25-60 State Patrol field personnel as well as other law enforcement agencies relying on the dispatchers for communication and information. Situations may range from routine communications for public assistance (disabled motorists, tow services), critical situations (request for emergency assistance, natural disasters, felony arrests, high-speed pursuits, drug interdiction, criminal apprehension, etc.), and life-threatening emergencies. Dispatchers must be able to exercise sound judgement in determining priorities and levels of response to multiple, simultaneous incidents at the same time.

Special Notes:   State Patrol Dispatchers are responsible for the daily operation of a 24/7 emergency communications center. Work is of a highly stressful nature and requires extreme mental stamina. Employees may often work alone. Dispatchers should expect to work weekends, holidays, frequently extended shifts, nights and weekends. Additional pay incentives are provided for working evenings, nights, holidays and weekend hours.

State Patrol Dispatchers receive and provide information, directives and messages to law enforcement over radio and electronic communications. Successful candidates must be able to clearly hear and understand words over two-way radio with distractions, distortions and background noise, with or without accommodation.

The State Patrol Dispatcher's workstation includes multiple computer monitors displaying a variety of computer systems concurrently. Successful candidates must have the ability to view and read multiple computer monitors at different heights and distances at the same time, with or without accommodation, for extended periods of time.

Prior to any appointments for position(s) filled from this announcement, candidates may be subject to a comprehensive criminal background check which will include FBI fingerprinting.

The Department of Transportation does not sponsor work visas. Any appointment made will be contingent upon the applicant being able to prove valid status to work in the United States.

Qualifications:   Qualified applicants must have experience in all of the areas below:

  • Experience multi-tasking while ensuring accuracy of work, including determining priorities and urgency in response to changing or simultaneous assignments.

  • Experience communicating information clearly and accurately in urgent situations to and from a variety of sources.

  • Experience using multiple computer screens, systems, and software at the same time.

How To Apply:   To apply, click “Log In” to access your existing account or to create a new account if you don’t have an account with Wisc.Jobs. Once you are logged in, click “Apply Now.” You will be asked to provide your personal information, attach a resume and insert your letter of qualifications.

Applicants must submit both a resume and a letter of qualifications to be considered further. Your letter of qualifications and resume are very important parts of your application at WisDOT and are used during our evaluation process to determine your qualifications as they relate to the job. For instructions on developing your resume and letter of qualifications for your WisDOT application and what should be included in these materials, click here.

Permanent classified state employees who are eligible for consideration as a transfer, voluntary demotion, or former employees as a reinstatement may complete the application process to apply.

Submitted materials will be evaluated and the most qualified applicants will be invited to participate in the next step of the hiring process for available vacancies.

Questions can be directed to Megan Reichel at Megan.Reichel@dot.wi.gov.

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